Privacy Policy


This Policy applies between you, the User of this Website and AD Technologies the provider of this website. This Policy applies to our use of any and all Data collected by us in relation to your use of the Website.

1. Definitions and Interpretation

Within this Policy, the subsequent terms shall be ascribed the subsequent interpretations:
"Data" refers to the entirety of the information you provide to AD Technologies through the Website. Whenever applicable, this definition incorporates the meanings outlined in the Data Protection Act 1998.
"Cookie" denotes a small text file that this Website places on your computer when you visit specific sections or utilize certain features. Further details regarding the cookies employed by this Website can be found in Clause 12.
"MuveOne" refers to AD Technologies, located at Muve One LTD, 86-90 Paul Street, London, England, EC2A 4NE
"UK and EU Cookie Law" pertains to the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011.
"User" signifies any individual or entity, not employed by AD Technolgies and not acting within the scope of their employment, who accesses the Website.

2. Scope of this Policy

This Policy solely governs the conduct of AD Technologies and Users in relation to this Website. It does not encompass any other websites that may be accessible from this Website, including but not limited to any links we may provide to social media platforms.

3. Data Collected

The following Data, among others, may be collected periodically by this Website:
  • Name;
  • Title;
  • Gender;
  • Previous address;
  • New address;
  • Delivery address for packaging materials;
  • Required cubic capacity for accommodating removal items;
  • Contact information, such as email addresses and telephone numbers;
  • Financial information, such as credit/debit card numbers;
  • IP address; (collected automatically)
  • Web browser type and version; (collected automatically)
  • Operating system; (collected automatically)
  • List of URLs, including referring site, user activity on this Website, and exit site; (collected automatically)
  • Any other information voluntarily provided by the user;

4. Our Use of Data

Data Retention: Any personal Data you provide will be retained by AD Technologies for a period of six months.
Non-Disclosure to Third Parties: Your Data will not be disclosed to third parties, except where obligated or permitted by law (subject to Clause 5). However, this exclusion does not apply to our affiliates and/or other companies within our group.
Secure Storage: All personal Data is stored securely in compliance with the principles outlined in the Data Protection Act 1998. For more information on security measures, please refer to Clause 11.
Purpose of Data Usage: Any or all of the aforementioned Data may be required by us periodically to ensure the provision of the best possible service and experience on our Website. The Data may be utilized for the following purposes:
  • Providing removal service
  • Delivering packaging materials
  • Processing online payments
  • Improving our products/services
  • Sending promotional materials via email that may be of interest to you
  • Transmitting financial information to a third-party accounting/bookkeeping service provider through an API
  • Contacting you for market research purposes, which may involve email, telephone, fax, or mail. Such information may be used to customize or update the Website.

5. Third-Party Websites and Services

MuveOne may occasionally engage the services of third parties to handle various matters, including but not limited to delivering purchased services, processing payments, managing search engine functionalities, and conducting advertising and marketing activities. These service providers are granted access to specific personal Data provided by Users of this Website.
The personal Data accessed by these parties is strictly used for the purpose of fulfilling the requested services on behalf of MuveOne. Any utilization for alternative purposes is strictly prohibited. Moreover, any processing of Data by third parties shall adhere to the terms outlined in this Policy and comply with the regulations set forth in the Data Protection Act 1998.

6. Links to Other Websites

Occasionally, this Website may include links to external websites. It is important to note that AD Technologies has no control over these websites and assumes no responsibility for their content. This Policy does not apply to your use of these external websites. Users are encouraged to review the privacy policy or statement of such websites before utilizing them.

7. Managing the Use of Your Data

When prompted to provide Data, you will be offered choices to limit our utilization of that Data. These options may include:
  • Opting out of Data usage for direct marketing purposes.
  • Choosing whether or not to share Data with third parties

8. Your Freedom to Withhold Information

Certain areas of the Website can be accessed without the need to provide any Data. However, to utilize all features and book the available services on the Website, certain Data must be submitted.
You have the ability to control your internet browser's usage of Cookies. Refer to Clause 12 for further details.

9. Accessing Your Personal Data

You possess the right to request a copy of any personal Data held by AD Technologies (if such Data is held) upon payment of a nominal fee not exceeding £10.

10. Security

The security of your Data is highly prioritized by AD Technologies. To ensure its protection, we have implemented appropriate physical, electronic, and managerial measures to safeguard and secure the Data collected through this Website.These measures include but are not limited to the following systems:
  • SSL (Secure Sockets Layer)
  • TLS (Transport Layer Security)
  • Server Vulnerability Management
These systems are employed to enhance the security of your Data and maintain its confidentiality.

11. Cookies

This Website may utilize certain Cookies, which may be placed and accessed on your computer. AD Technologies employs Cookies with the aim of enhancing your experience while using the Website and improving our range of products and services. Careful consideration has been given to the selection of these Cookies, ensuring that your privacy is protected and respected at all times.
  • All Cookies used on this Website comply with the current UK and EU Cookie Law.
  • Before placing Cookies on your computer, except under sub-Clause 12.4, a pop-up message bar will appear, requesting your consent to enable the setting of such Cookies. Granting consent for the placement of Cookies allows MuveOne to offer you the best possible experience and service. However, if you prefer, you may decline consent for the placement of Cookies. It is important to note that certain features of the Website may not function fully or as intended if you choose to deny consent.
  • Some features of the Website rely on Cookies to operate. According to the UK and EU Cookie Law, these Cookies are deemed "strictly necessary" and do not require your explicit consent. The specific Cookies falling under this category are listed below. However, you may still choose to block these Cookies by adjusting your internet browser's settings, as explained below.
This Website uses the following Cookies:
Name of Cookie Purpose Strictly Necessary
_csrf Session and security cookie yes
FuXuMet3ep Feedback cookie No
cookieconsent_status Cookie consent status cookie yes
october_session Session cookie yes
VOLVSSID Session cookie yes
  • You have the option to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies, but you can modify this setting. For more information, please refer to the help menu of your specific internet browser.
  • You also have the ability to delete Cookies at any time. However, please note that doing so may result in the loss of certain information that facilitates quicker and more efficient access to the Website, including personalized settings.
  • To ensure optimal performance, it is recommended that you keep your internet browser up-to-date. If you require assistance with adjusting your privacy settings, it is advisable to consult the help and guidance provided by the developer of your internet browser.

12. Changes to this Policy

MuveOne retains the right to modify this Policy whenever deemed necessary or as required by law. Any updates will be promptly posted on the Website, and your acceptance of the revised terms is assumed upon your initial use of the Website after the changes have been implemented.
We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.