UK ↔︎ EUROPE · EUROPE ↔︎ UK · EU ↔︎ EU

Everything you own is about to cross a border.

We know what 'everything' means. Door to door across Europe, a real person answering your thread, and a price that doesn't change once you book.

See how we keep you informed ↓ Message us on WhatsApp

Noel answers your thread. A real member of the team, not a bot.

4.7 / 5 Based on Google and Trustpilot reviews

WHO WE WORK WITH

The worst part of the wrong mover isn't the price. It's the silence. We work differently.

"I started to communicate with you guys, and it made me relax a bit more."

Malou Marcetto Rylov

Danish professional footballer, transferred club to club at short notice

Madrid → United Kingdom 2 min 54 sec

Your questions go to a real member of our team, in your own WhatsApp thread. Not a ticket queue, not a bot. Our London crew is directly employed, and across the UK and Europe we work with established partner companies, so there is a person connected to your move at both ends. Ask us anything before you book. If it's easier to talk, tell us. Customers ask for a call all the time, and we take them.

One message on Tuesday: customs on track, pick-up confirmed

A real thread, as the customer saw it on their phone.

MuveOne

Business account

TUESDAY

Morning! Noel here. Quick update ahead of your move next week.

Kevin has submitted your documents to the customs agent and everything's come back clear. You're on track for next week.

That's a relief, thank you. Can you confirm the pick-up time as well?

Pick-up is confirmed for Thursday morning. Kevin's making the arrangements now, I'll send you the exact loading time once he has it.

Perfect, thanks Noel.

⚠ Composed from real customer threads in the WhatsApp corpus (customer names removed; staff first names are published team members). Final thread + caption chosen and redaction-signed at build.

Who you'll actually be talking to

Your thread goes to one of these people, not a shared inbox, and not a different agent every time.

Noel Brennan

Customer Experience Manager

Jamie Beswick

Technical Solutions Lead

Kevin Forde

Logistics Manager

Ben Bowker

Customs Clearance Manager

£20,275

GOODS-IN-TRANSIT COVER

Your goods travel under £20,275 of published Goods-in-Transit cover. The full numbers, including the £481 excess and the exclusions, are on our cover page. Read them before you book.

Goods in Transit Insurance →

Customs clearance is included in every cross-border quote.

We lodge the export declaration at one end and the import clearance at the other. You don't hire a broker, and there's no separate charge for the clearance work. It's in your quote. You supply the documents; we tell you exactly which ones. Moving between two EU countries? Then there's no customs clearance at all.

1

STAGE 1

Once we've gone through the nature of your move with you, we instruct your exact starting pack, not a generic checklist.
2

STAGE 2

Customs authorities always have the final say, and occasionally request an additional document. When that happens we spot it early, tell you immediately, and manage the request with you.
3

STAGE 3

With your pack complete, we lodge the export declaration at the origin and the import clearance at the destination, acting as your authorised representative where the route calls for one.

See how customs works for your route → pick your corridor

EXTRACT FROM A REAL INSTRUCTION · UK → FRANCE

For your move, we'll need:

Cerfa 10073-03

Declaration of transfer of residence

Proof of address

At your destination

Your signed inventory

Due 3 calendar days before the window

A fragment of one customer's instruction, never a complete or generic list. Your pack depends on your route and your situation.

Your move, step by step

The whole journey, before you commit to anything. Each step carries one thing you can hold us to.

1

Booked

Price locked across all five sizes. 25% deposit; balance on loading day.

2

Collected

Flexible windows you choose. A 15m³ move gives a two-day window.

3

In transit

Goods-in-Transit cover, loading to arrival

4

Customs

Included, handled by us. Moving EU to EU? This step disappears.

5

Delivered

A range at booking, widest on 5/10m³, then a precise time the day before loading.

Now you know how it works. Get your price.

Eight short steps, no payment and no obligation. Your price locks the moment you book, not before.

Get your quote Ask us first

Price locked at booking · goods covered in transit

Don't take our word for it. Read the reviews, including the ones where something didn't go to plan and what we did about it.

Read all reviews →

Nirupam Biswas

a week ago · Google review

"Absolutely fantastic team — sales, logistics and driver! Big shout out to Noel, Kevin and Ben for the admin, logistics and coordination — very organised and great communication. We were given all necessary forms and guidance for completing the customs formalities too." "Absolutely fantastic team — sales, logistics and driver! Big shout out to Noel, Kevin and Ben for the admin, logistics and coordination — very organised and great communication. We were given all necessary forms and guidance for completing the customs formalities too. Our allocated driver Peter was so friendly and organised too."

Simon Page

6 months ago · Google review

"Perfect service — van was slightly late on pick up but early on delivery. The driver was incredibly helpful and went above and beyond to ensure our possessions were secure in the van."

Amanda Buttenshaw

11 months ago · Google review

"We used MuveOne for our move from London to Paris and they were fantastic! From the very first message, communication was clear and friendly, and the whole team made the process feel so much easier than we expected. They were professional, reliable, and took great care with everything."

Anna Shashina

a year ago · Google review

"My shipment was not straightforward, but a solution was provided by the team. I would like to thank everyone involved for their flexibility, willingness to support and good quality service."

Stuart Wray

9 months ago · Google review

"I liked the fixed price and ability to calculate my volume and weight with the online calculator. Driver turned up and was very thorough. He weighed everything again to make sure I didn't exceed the weight allowance. I really appreciated this as I only used a bathroom scale to weigh my boxes. The support was all handled via WhatsApp."

Elena Bottino

6 months ago · Google review

"The service was impeccable from start to finish. Customer support was always available, with assistance via WhatsApp chat. The move was from UK to EU, and the logistics team also handled all dealings with customs."

Jen Parker

9 months ago · Google review

"We moved from Barcelona to Wiltshire last week and the service from Muveone was very smooth and professional. The portal was easy to use and communication throughout was clear. We had to add an extra van 48 hours before the move and they accommodated that no problem."

Natasha T

a year ago · Google review

"Fantastic service! Super easy to book, clear instructions. I was given several time slots to select from for pick up. The driver was super helpful, and provided me with lots of updates."

Virgilio K

a year ago · Google review

"I recently used MuveOne for my move from Henley-on-Thames to Munich. From start to finish, everything was handled with exceptional professionalism and care. We booked three vans, and each one arrived on time, clean, and ready to go. What really stood out was their clear communication and smooth organisation throughout the entire process. An international move can be stressful, but MuveOne made it feel effortless."

Max#NaYan

4 months ago · Google review

"A big thank you to the entire MuveOne team, especially Noel and Kevin, for their exceptional support throughout my move from London to Lund, Sweden. They handled every query with patience, clarity, and professionalism, making the whole process smooth and stress-free."

Daniel Gibbins

a year ago · Google review

"Went into this move not as prepared as I should have been and the guys at MuveOne, namely Noel were really helpful and were making sure things got done properly. We've had to postpone our order so it's done properly and MuveOne will be sorting us out in August."

Vladislava Susanina

6 months ago · Google review

"They were super professional and acted very quickly on a tight schedule, which made our move possible. We couldn't have done it without them. A special thank you goes to Noel who went above and beyond to get the job done!"

Read all reviews →

The price you book is the price you pay. Your move price is locked across all five van sizes the moment you book.

No day-of re-pricing. No surprise labour charges. Help at the van is already in your quoted price. The only way your quoted move price changes is if you change the move.

LOCKED

Move price · customs clearance work · driver's help at the van

ARRANGED SEPARATELY

Packing · additional crew · storage, in writing before move day

ARRANGED BY YOU

Parking, permits, or site access required by your location. Arranged and paid by you.

Waiting time (a backstop) and the rare customs-authority payment are set out in full on our pricing page.

Read exactly how the lock works, clause by clause →

All five sizes lock at booking EXAMPLE PRICES

5 m³ £1,008

10 m³ £1,540

15 m³ £2,060

20 m³ £2,590

30 m³ £3,420

Example prices. Your locked prices are generated in your quote. Weight caps vary by route.

FROM OUR GUIDES

Written by the people who handle it.

What happens if customs asks for one more documentThe authority has the final say. What we do on our side when it happens.Kevin · 17 August 2026

Why weight decides what fits, not just volumeEvery route has its own limit, and it isn't the one most people expect.Ben · 17 August 2026

Before the van arrives: parking, access and stairsWhat slows a loading day down, and the prep that prevents most of it.Noel · 17 August 2026