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"I started to communicate with you guys, and it made me relax a bit more."

Malou Marcetto Rylov

Danish professional footballer, transferred club to club at short notice

Madrid → United Kingdom 2 min 54 sec

Read the transcript

So I had to move from Madrid to the UK, and obviously I was a bit stressed about it, because it was a short notice, but yeah, everything worked out really well. I knew that was in a really limited time, because everything happened so fast. That's what can happen with football. I didn't expect to move, so when it suddenly came, I was a bit... Obviously, there was a lot of things, both with contract and stuff, like I had to take care of from club to club, but then also the moving part, which is also a stress factor. Yeah, I started to communicate with you guys and it made me relax a bit more. First of all, I wouldn't have the complete dates of when it would be. I knew it would be maybe this weekend, two days, but that would be maybe in three days, you know, so there would be really short notice for you guys to know, so that was my biggest concern and what I aimed for the most, and then obviously someone that I could communicate with. English, preferable, then Spanish. I just looked for someone who actually felt like they were replying fast and stuff like that. I got in contact with Noel, and he helped me a lot with reassuring me that everything would be fine, and explaining me the paperwork that I obviously didn't know about also. I even had a few calls, because texting sometimes can be a bit difficult. Again, it was really short notice. The paperwork had to be confirmed for me to move to UK, because obviously it's outside of the EU, so there was a few difficulties. I thought so, but I could get my stuff storage somewhere else in the meantime until I got my paperwork done, and whenever that was done, they could then bring it from the storage to here. The day before moving, one guy came and just checking everything, how much he expected it to be and how long he expected it to take, and then the day after, three guys came and helped me. They brought some boxes themselves, but obviously I've already also sorted them out. And we just started to pack down. Went really fast. They were good at protecting the things. Nothing has broken since when it came here. They just helped me, and I think it took them one hour or something. Really good. They came the day that they said that it would come, and yeah, I was home, and I think it took them 10 minutes to load off everything in here. Being safe couldn't have gone any better. Like now I can settle down, move in, I can relax, because obviously it was a stressful period, the moving thing, because you guys helped with that. I would, anyone, even with short notice. I actually did recently, so I would definitely recommend MuveOne. They helped me with collecting, customs, and delivery. MuveOne made my move from Madrid to the UK so much easier.

Transcribed from the interview audio, published as she said it.

ONE MOVE, START TO FINISH

Malou's full story

Malou Marcetto Rylov is a Danish professional footballer whose club-to-club transfer moved her from Madrid to the UK at short notice: a whole life packed, surveyed, stored and then delivered around a signing window. She had one requirement for her mover, in her words: "someone that I could communicate with."

"I got in contact with Noel, and he helped me a lot with reassuring me that everything would be fine and explaining me the paperwork."

Verbatim from her interview. Noel signs the message threads on our homepage and is on the team wall, so that is one person, named three separate times, by her.

THE FULL VERSION COVERS

Choosing a mover she could talk to 0:44 Storage 1:24 The pre-move survey 1:44 Loading day 1:49 Delivery 2:13

Nothing scripted and nothing paid for, so what you hear is one customer and one move, start to finish, in her own words.

Watch the full story (2:54) → @maloumarcetto on Instagram →

FROM REAL MOVES

Every review here is from a real move

We don't buy reviews, nor do we hide the awkward ones. What you read below is the profile as it stands, source-marked review by review.

4.7 out of 5 across 49 reviews: 5.0 from 23 on Google and 4.4 from 26 on Trustpilot.

MuveOne reviews on Google

Below, recent Google reviews as published, each one linked to its original so you can check it at source. The profile itself is one lookup away: read all of them on Google →

Hildur Antonsdóttir

a month ago · Google review

"They made my move so easy. Did not have to anything, they took care of everything."

Nirupam Biswas

3 months ago · Google review

"Absolutely fantastic team — sales, logistics and driver! Big shout out to Noel, Kevin and Ben for the admin, logistics and coordination — very organised and great communication. We were given all necessary forms and guidance for completing the customs formalities too." "Absolutely fantastic team — sales, logistics and driver! Big shout out to Noel, Kevin and Ben for the admin, logistics and coordination — very organised and great communication. We were given all necessary forms and guidance for completing the customs formalities too. Our allocated driver Peter was so friendly and organised too."

Max#NaYan

7 months ago · Google review

"A big thank you to the entire MuveOne team, especially Noel and Kevin, for their exceptional support throughout my move from London to Lund, Sweden. They handled every query with patience, clarity, and professionalism, making the whole process smooth and stress-free."

Simon Page

8 months ago · Google review

"Perfect service — van was slightly late on pick up but early on delivery. The driver was incredibly helpful and went above and beyond to ensure our possessions were secure in the van."

Vladislava Susanina

9 months ago · Google review

"They were super professional and acted very quickly on a tight schedule, which made our move possible. We couldn't have done it without them. A special thank you goes to Noel who went above and beyond to get the job done!"

Elena Bottino

9 months ago · Google review

"The service was impeccable from start to finish. Customer support was always available, with assistance via WhatsApp chat. The move was from UK to EU, and the logistics team also handled all dealings with customs."

Jen Parker

a year ago · Google review

"We moved from Barcelona to Wiltshire last week and the service from Muveone was very smooth and professional. The portal was easy to use and communication throughout was clear. We had to add an extra van 48 hours before the move and they accommodated that no problem."

Stuart Wray

a year ago · Google review

"I liked the fixed price and ability to calculate my volume and weight with the online calculator. Driver turned up and was very thorough. He weighed everything again to make sure I didn't exceed the weight allowance. I really appreciated this as I only used a bathroom scale to weigh my boxes. The support was all handled via WhatsApp."

Amanda Buttenshaw

a year ago · Google review

"We used MuveOne for our move from London to Paris and they were fantastic! From the very first message, communication was clear and friendly, and the whole team made the process feel so much easier than we expected. They were professional, reliable, and took great care with everything."

Anna Shashina

a year ago · Google review

"My shipment was not straightforward, but a solution was provided by the team. I would like to thank everyone involved for their flexibility, willingness to support and good quality service."

Virgilio K

a year ago · Google review

"I recently used MuveOne for my move from Henley-on-Thames to Munich. From start to finish, everything was handled with exceptional professionalism and care. We booked three vans, and each one arrived on time, clean, and ready to go. What really stood out was their clear communication and smooth organisation throughout the entire process. An international move can be stressful, but MuveOne made it feel effortless."

Daniel Gibbins

a year ago · Google review

"Went into this move not as prepared as I should have been and the guys at MuveOne, namely Noel were really helpful and were making sure things got done properly. We've had to postpone our order so it's done properly and MuveOne will be sorting us out in August."

MuveOne reviews on Trustpilot

Trustpilot is the second half of the figure above, and we link it for the same reason: so you can read them where they were written. Read them on Trustpilot →

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