What we can't move
If it's on this list, we can't take it. Telling you now beats telling you at the van. This page is published from our Terms and Conditions, so what you read here is what the contract says.
Three lists, three different reasons
Our Terms group everything we exclude by why it's excluded: things we won't carry at all, things we carry but can't insure, and things we confirm case by case before loading day. No surprises at the kerb.
These never go on the van: not by arrangement, not in small amounts. Booking around them now is what stops a refusal on loading day.
These can go on the van, but they travel at your own risk. Carry them with you: it's genuinely the better option, and we'll say so every time.
High-value items can need to be itemised separately on your inventory. Tell us about them when you build your list and we'll tell you exactly how to declare them.
Cordless tools, e-bikes, electric scooters and large power banks all sit here. Tell us in advance and we confirm before loading day, not at the kerb.
Where we do carry them, they're declared on your inventory first, with a charge-state limit for anything lithium-ion. We'll walk you through it.
Published from our Terms and Conditions, section 7.1A, the consolidated exclusions register. When the Terms change, this page changes with them.
Read the full clause →Not sure whether something can go on the van?
Ask us before move day. A borderline item flagged early is a form; the same item found at the border is a delay. We answer document and item questions directly.
A photo and a sentence is enough
Send what you're unsure about and we'll tell you whether it can go on the van, and how to list it on your inventory.
Message us on WhatsAppSending goods to Europe without moving your residence is a different customs regime. We don't currently offer UK to Europe goods-only shipments. If you're relocating, everything on this page applies to you.
Whether an item qualifies for a customs relief is never guessed on a web page. Your exact document list is instructed after your quote, route by route.